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# Customer Experience & Store Policies

## 1. Fast Dispatch & Fast Delivery

We know you are excited to receive your order, and we work hard to get it to your doorstep as quickly as possible!

* Dispatch Time: All orders are processed and dispatched within 24 to 48 hours.

* Delivery Time: Depending on your location, standard delivery typically takes 3 to 5 business days post-dispatch.

## 2. Hassle-Free Returns & Exchanges

Your satisfaction is our top priority. If something isn't quite right, we are here to help!

* Window: You can raise a request for a return or exchange within 5 days of receiving your order.

* Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.

* Process: Simply drop us a message on WhatsApp, and our team will guide you through the smooth pickup and replacement process.

## 3. Cash on Delivery (COD) Availability

Shop with complete peace of mind using your preferred payment method.

* COD Option: We offer Cash on Delivery across eligible pin codes nationwide.

* Verification: For COD orders, our team may send a quick confirmation message via WhatsApp or SMS to ensure a seamless delivery experience.

## 4. Free Shipping

Good news—we love pampering our shoppers!

* Eligibility: Enjoy 100% Free Shipping on all prepaid orders, with no hidden costs or minimum order value restrictions (or applicable as per your store's specific threshold). What you see at checkout is what you pay!

## 5. Exciting Discounts & Offers

Shopping is always better when you save!

* Welcome Offer: Sign up or subscribe to unlock a special discount on your very first purchase.

* Seasonal Sales: Keep an eye out for our regular festive deals, bundle offers, and exclusive WhatsApp-only promo codes to get the best value for your money.

## 6. 24/7 WhatsApp Support

Got a question? We are always just a click away!

* Availability: Our customer support team is active 24 hours a day, 7 days a week on WhatsApp.

* Quick Replies: Whether you need styling advice, sizing help, or order updates, expect a swift and friendly response around the clock.

## 7. Regular Tracking Updates

Never wonder where your package is again!

* Proactive Sharing: We share real-time tracking details via WhatsApp and email the moment your order leaves our warehouse.

* Milestone Alerts: You will receive regular updates at every key step of the journey—from dispatch and out-for-delivery to successful delivery.

## 8. Dedicated Follow-Ups

Our relationship doesn’t end when your package is delivered.

* Care & Feedback: Our team conducts regular follow-ups to ensure your order arrived safely, fits perfectly, and meets your expectations.

* Continuous Improvement: We love hearing your feedback so we can keep improving your shopping experience every single day!# Customer Experience & Store Policies

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CUSTOMER FRIENDLY POLICIES

Returns & Refunds policy

You are entitled to cancel your order within 24 hours after receiving the material with the reason for doing so.

The deadline for canceling an order is 1 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@infiniteelegance.org

We will reimburse you no later than 10 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 10 days

  • The goods are in the original packaging

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.

  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

  • In return goods both side freight will be paid by customer side.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Suchitra Villa, #552/A, First Floor, Chanderpuri Colony, Ambala Cantt-133004, HARYANA

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@infiniteelegance.org